Need Help?
We offer a 30-day happiness guarantee on all items. If you're not completely satisfied:
UK Returns: FREE return shipping - we'll email you a prepaid label
International Returns: 30-day return window, buyer covers return shipping
Condition: Items must be returned in original condition and packaging
Refunds: Processed within 24 hours of receiving your return
Damaged Items: Contact us immediately with photos.
Free UK standard delivery.
Delivery options and estimated times are shown at checkout. Every item is packed with care for safe arrival.
When Purchasing - We've Got You Covered!
✅ We refund 100% of any customs fees, taxes, or import duties
✅ Simply email us your customs receipt
✅ Refund processed within 24 hours
✅ You pay NO extra charges when keeping your item!
If Returning Internationally:
⚠️ Buyer pays return shipping costs
⚠️ Any customs refunds we gave you will be deducted from your item refund
⚠️ Original customs/tax amounts will also be deducted from the refund
⚠️ Final refund = Item price minus all customs/tax amounts
✅ Authentic vintage & antique items only
✅ Detailed photos & honest descriptions
✅ Family-run business since 2024
✅ Secure checkout via Shopify
✅ Privacy protected
Questions about an item or order? Email info@gifteduk.com or call +44 7387 184403.
We aim to respond within a few hours during business hours: Monday-Friday, 9am-6pm; Saturday, 9am-4pm (UK time).
